投訴信怎麼寫，投訴的拼音怎麼寫的

投訴、抱怨類的信件也是考試常常涉及到的內容，比如食堂的飯菜不好吃，比如給報紙雜誌的主編寫一封信説明情況等等。

需要注意的是：投訴信的基本特徵是反映問題，訴説原由，目的是解決問題。寫作時可以參考下面的句式：行為描述：I'm writing to bring your attention to the problems I have had with …Here's the problem…解決方式的要求：It would be very kind ( considerate) of you to…解決方式的要求：address this problem soon.take steps to rectify this situation soon.turn it down a little？迫切的敦促或威脅： Frankly, I really can't put up with the situation any more.You must rectify the situation, or I will take it to the court.If you can't give me a satisfactory answer, I will complain it to the Consumer Association.一般説來，一封投訴信應包括三個最基本的方面： 1.投訴內容。

一般放在信的開頭。常用的表達法有： I am writing to you about。

which I received/bought 。 I am going to complain about 。

I am sorry to have to return with this letter。 which I received/bought。

2.投訴原因。一般講述對商品質量或售後服務不滿意的地方。

常用的表達法有： When we checked。, we noticed。

When I took。 out of the bag and examined。

closely, I found。 When I unpacked。

and tried to use it, it did not work. 3.希望得到的結果。常用的表達法有： Please let me know what you intend to do in this matter. I am returning。

under separate post and look forward to receiving a full refund of。 In view of the inconvenience that this has caused, I feel you should。

我們來看看下面這篇範文1: 15 March, 2003 Dear Sir, I am writing to you about a typewriter I ordered from you on 13 March, 2003. When I unpacked the machine and tried to use it, I found the backspace key didn't work. Looking it over, I also found the line space regulator has been cracked. As you know, the machine is unconditionally guaranteed for a year. Since you have no service man in this city I am obliged to return it to you. I hope you can send me a new one within a few days. Yours truly, Wang Ping 這是一封要求調換打字機的信。作者首先説明了要投訴的商品是一台打字機。

接着作者抱怨了打字機的質量問題：退格鍵壞了，行距調節器破裂。由於打字機是無條件保修一年，而本市又沒有維修人員，作者最後要求調換產品。

信中列舉的質量問題符合實際，調換的理由充分，作者的態度誠懇，因而調換的要求是合理的。投訴信 （Letters of Complaint）例文2:Directions:You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You don't need to write the address. Don't sign your own name at the end of the letter, use Donna instead.Dear Sir,I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable. I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me. An early response will be appreciated.Sincerely yours,Mary譯文親愛的先生：我寫這封信是想讓你知道你們的一個員工的服務態度。

我收到你們上個月的話費單後發現有一些計算錯誤，我認為我被多收了兩個國際長途費用。但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。

一方面她總是打斷我的話，另一方面她甚至説錯誤在我。這樣對待客户的態度實在讓人難以接受。

我建議對這個女孩進行懲罰，另外告訴該如何對待客户。我希望她能向我正式道歉。

請早日回覆。真摯的：瑪麗。